iCareManager is a cloud-based electronic health record (EHR) and practice management platform built for long-term care providers, organisations supporting individuals with intellectual and developmental disabilities (IDD), and human services agencies. The platform consolidates functions that these organisations typically manage across separate systems - including Individual Support Plan (ISP) planning, electronic medication administration records (eMAR), staffing and scheduling, billing and claims processing, and compliance workflows - into a single unified product. The company holds HIPAA and SOC 2 certifications and pairs its software with a dedicated implementation team that guides each client through onboarding.
The platform is used by over 15,000 providers. iCareManager's technical scope spans EHR software architecture, eMAR, billing and claims processing, security and compliance infrastructure, and user-centred product design. The team describes itself as comprising motivated providers and engineers, reflecting a composition that bridges domain expertise in care delivery with software development.
The company's stated priorities centre on three principles: simplicity, by reducing administrative complexity for frontline staff; trust and compliance, by maintaining secure and accurate records; and customer-centricity, by designing around the practical needs of providers and the individuals they support. The underlying objective is to reduce time spent on paperwork so that care teams can focus on direct support.
