Makai Labs is a New York-based artificial intelligence company that builds human-machine teaming and AI-enabled process automation solutions. Its core proposition is that AI works best when it augments human judgment rather than displacing it - a philosophy that shapes both its products and how it operates internally. The company serves organisations of all sizes, targeting operational and strategic challenges that are typically labour-intensive and difficult to scale.
The company offers two primary solution areas. Its human-machine teaming products integrate AI and human oversight directly into decision workflows, keeping people at the centre of complex, high-stakes processes. Its process automation solutions use AI to convert repetitive, manual tasks into efficient, intelligent workflows, while positioning employees as the final check on accuracy and quality. Both product lines are designed to deliver continuous ROI.
Makai Labs was founded by MIT alumni and operates as a remote-first organisation, with the option to work from its New York headquarters. Its technical work spans artificial intelligence, computer science, UX/UI, and business administration, and its engineers and product teams collaborate across disciplines. The company prizes collaborative problem-solving, continuous learning, and an ownership mentality - and looks for team members who are flexible thinkers willing to be of service to colleagues, clients, and partners alike.