Founded in 1987, 8x8, Inc. is a U.S.-based provider of cloud communications and customer experience software. The company offers an integrated platform that combines Contact Center, Unified Communications, and Communications Platform as a Service (CPaaS) APIs, with artificial intelligence embedded throughout.
8x8 operates across the customer experience, IT, and business communications sectors. Its core technical domains include cloud communications, unified communications, contact centre as a service (CCaaS), and CPaaS, positioning it within the competitive enterprise communications market.
The company's platform is designed to consolidate multiple communication functions - voice, video, chat, and contact centre operations - into a single system. This approach targets organisations seeking to unify their communications infrastructure under one vendor rather than managing separate point solutions.