Twilio was founded in 2008 to simplify the complexity of the global telecommunications network and bring communications to the cloud. Every day, millions of developers and over 335,000 businesses use Twilio to create personalized, engaging customer experiences across every channel. Twilio exists to democratize access to powerful communication tools that were once the exclusive domain of telecom giants - giving businesses the APIs to add SMS, voice, WhatsApp, video, and email directly into their applications.
As the customer engagement platform that uniquely combines communications APIs with first-party data and artificial intelligence, Twilio helps companies build trusted, durable relationships through personalized interactions at scale. From fraud prevention and user verification to marketing campaigns and contact centers, Twilio provides the building blocks for modern customer communication. Named a Leader in the 2025 Gartner Magic Quadrant for CPaaS and positioned highest for Ability to Execute, Twilio continues to innovate at the intersection of data, AI, and customer experience.