Vonage is a cloud communications company founded in 2001 that provides a platform for businesses to connect with customers through voice, messaging, and video. The company operates across three main areas: Communications APIs that allow developers to embed communications capabilities into applications, Unified Communications solutions that keep teams connected, and Contact Center solutions designed to improve customer service delivery.
The platform supports use cases ranging from simple SMS verification to complex, AI-powered customer service interactions. Vonage's Communications APIs enable developers to build custom communications features without managing underlying infrastructure, while its Unified Communications and Contact Center products serve organisations seeking to modernise their internal and external communications. The company is now part of Ericsson.
Vonage's evolution reflects broader industry trends: it began by bringing VoIP to consumers and small businesses in the early 2000s before shifting focus to enterprise cloud communications. The company has built its business around developer-friendly tools and a focus on improving customer experience outcomes for its clients.