Atera builds a unified, AI-powered IT management platform designed for managed service providers (MSPs) and corporate IT departments. Its platform consolidates remote monitoring and management (RMM), helpdesk, ticketing, and patch management into a single SaaS solution, adding autonomous AI agents to handle routine tasks and reduce manual workload. The company serves over 13,000 customers across more than 120 countries.
Two AI-driven features sit at the core of its recent product development: IT Autopilot, which provides autonomous IT assistance directly to end users, and AI Copilot, a tool built to augment technician productivity. Together, these aim to shift IT operations from reactive support toward a more automated, self-sufficient model. The company claims its platform enables up to 10x operational efficiency for its users.
Atera employs around 110 people, the majority based in Tel Aviv. Despite its relatively small headcount, the company operates at considerable global scale - a ratio that reflects the efficiency-first approach embedded in both its product and its internal culture. Teams are given significant autonomy, and the working environment is described as open and transparent.
- Core platform: RMM, helpdesk, ticketing, patch management, IT automation
- AI capabilities: IT Autopilot (end-user autonomous assistance), AI Copilot (technician productivity)
- Customers: 13,000+ in 120+ countries
- Team size: ~110 employees, primarily in Tel Aviv
- Target users: MSPs and corporate IT departments