MSPbots provides data-driven process automation solutions built specifically for Managed Service Providers. The platform, founded in 2019 by MSP industry veteran Daniel Wang, serves over 1,600 MSPs worldwide and integrates with more than 80 PSA, RMM, and business tools to centralise data and eliminate operational silos.
The core offering combines several automation capabilities designed to reduce manual work and improve service delivery. AI-powered ticket triage automatically categorises and routes incoming tickets to protect service-level agreements, whilst automated dispatching reduces dispatcher workload by up to 80%. Business intelligence dashboards provide real-time visibility across integrated systems, enabling data-driven decision-making without switching between tools. The platform also includes micro training bots for staff development and customisable priority systems to prevent technician cherry-picking.
MSPbots operates with a team of 114 professionals and focuses on delivering operational efficiency and scalability for MSP operations. The platform's integrations span the full MSP technology stack, centralising data that would otherwise remain fragmented across separate systems.