Talkdesk provides a cloud-native Customer Experience Automation platform that combines generative AI with real-time data processing to orchestrate customer journeys and automate service workflows. The platform equips enterprises with intelligent agent tools and workflow automation capabilities designed to improve customer interactions at scale.
Founded in 2011 by Tiago Paiva following a hackathon win, the company operates offices in San Francisco, London, Porto, and Coimbra, with operations spanning 18 countries. Talkdesk serves enterprises across multiple sectors, including financial services, telecommunications, and consumer brands seeking to enhance their customer service operations.
The company's technical foundation rests on generative AI, real-time data processing, and cloud-native architecture. Its platform enables organizations to automate complex customer service workflows, provide agents with intelligent assistance, and manage customer journeys across multiple touchpoints in a unified system.