Replicant, founded in 2017, builds conversational AI for enterprise contact centers. Its platform deploys AI agents to handle customer conversations across voice, chat, and SMS channels, resolving inquiries and managing complex workflows such as payments, appointment scheduling, and account management.
The system automates up to 50% of customer inquiries without human intervention while maintaining customer satisfaction scores above 90%. To date, the platform has processed over one billion minutes of automated conversations. Typical deployments take approximately four weeks.
Replicant's technical work spans conversational AI, large language models, AI orchestration, and natural language processing. The company serves the enterprise contact center and customer service sectors.
