Zowie

Zowie develops an AI Agent Platform that automates complex customer service tasks across chat, email and voice. The platform pairs large language models with Zowie's proprietary control layer, designed to prevent hallucinations and to deliver precise, context-aware responses. It is used to convert browsing customers into buyers and to resolve post-purchase issues autonomously.

Engineering work at Zowie covers conversational AI, large language models, AI agents, natural language processing, autonomous task automation and hallucination-free response control layers. The system automates up to 90% of complex customer tasks and handles millions of conversations each month. Named enterprise customers include Costco, Decathlon, InPost and DocMorris, spanning e-commerce, retail, logistics and shipping, and pharmacy and healthcare.

Teams are globally distributed across the United States and Europe. The company holds a SOC 2 Type II certification and maintains cloud partnerships with AWS and Google Cloud. Zowie states a mission of turning customer service from a cost centre into a revenue engine, based on the view that conversations should be the default interface of the internet.