Gorgias is a conversational AI platform built specifically for ecommerce, founded in 2015 and headquartered in San Francisco. The company began as a two-person team and has grown to around 400 employees, serving over 15,000 merchants worldwide - from SMBs to enterprise retailers generating more than $20 million in gross merchandise value.
The platform addresses a structural problem in ecommerce customer support: fragmented customer data, repetitive inbound inquiries, and missed sales opportunities. Gorgias centralises all customer conversations into a single unified inbox and integrates deeply with platforms such as Shopify, giving support agents full customer context without switching tools. Its AI Agent automates support interactions through brand-aligned conversations, resolving 60% of inquiries automatically and lifting conversions 2.5x.
The technical scope of the platform spans conversational AI, support automation, ecommerce platform integrations, and unified inbox infrastructure. Key engineering and product work sits at the intersection of AI agents, natural language processing, and commerce data - with a strong emphasis on responses that are personalised and consistent with each brand's voice.
Gorgias operates across multiple office locations and serves a global merchant base, with particular depth in the Shopify ecosystem. Its stated direction is to make conversations the primary channel through which people shop online.