Tidio, founded in 2013, develops customer experience solutions centered on real-time, responsive support. Its platform serves over 300,000 businesses, primarily in the small and medium-sized enterprise segment. The company's technical work is focused on AI, chatbots, and customer support automation.
A key product is Lyro, an AI agent designed to automate support conversations while retaining a human-like quality. Tidio reports that Lyro can automate up to 67% of such interactions. The company's main offering, also called Tidio, provides integrated tools for managing customer communications.
With a team of over 180 people, Tidio maintains offices in San Francisco, Warsaw, and Szczecin. The company describes itself as a collective of passionate individuals working on a global movement in customer support technology.
