Capacity

Capacity is an AI-powered support automation platform that automates support for teams and customers, enabling faster and more effective interactions. Founded in 2017 and headquartered in St. Louis, Missouri, the company was incubated as part of the Equity.com incubator and now serves over 20,000 organizations worldwide across customer support, contact centres and customer experience.

The company's core product, the Capacity CX Automation Platform, covers the full range of support activity - AI agent self-service, agent assist for human representatives, post-call automation and outbound campaigns. All of these run on a single underlying AI Knowledge Orchestration Layer, which unifies the knowledge used across every support interaction. The technical work spans AI/ML, conversational AI and AI agents, knowledge orchestration and natural language processing.

Capacity reports that its platform reduces costs and improves CSAT for contact centres. Its stated values are Hustle, Ownership, Proactive, Excellence and Humility, and the company describes a culture of freedom and responsibility, in which each individual voice, perspective and background is treated as a contribution to the product and to solving customer problems.