Backbase is a fintech software company founded in Amsterdam in 2003. It develops an AI-powered banking platform and a Banking OS that help financial institutions consolidate fragmented systems into a unified layer, integrating channels, microservices, and APIs to orchestrate customer journeys across retail, SME, commercial, private banking, and wealth management. The company employs approximately 2,500 people and generates $345.5 million in revenue, with regional headquarters in Atlanta and Singapore in addition to its Amsterdam base.
The platform is used by over 150 financial institutions across 40+ countries, with more than 75 million end users interacting with products built on Backbase technology. Its Banking OS is designed to enable banks to coordinate both human and AI agent workflows within a single operating environment, replacing point-to-point system integrations with a unified orchestration layer.
The technical stack centres on artificial intelligence, AI agents, microservices architecture, and omnichannel integration. Engineers and product teams at Backbase work across domains including customer journey orchestration, API design, and enterprise fintech software - operating at a scale that spans major banks in North America, Europe, Asia-Pacific, and beyond.