Unifonic is a customer engagement platform headquartered in the Middle East. Founded in 2006, the company provides scalable and personalised communication infrastructure for enterprises, encompassing omnichannel messaging and conversational AI. Its platform supports multiple channels - including WhatsApp, for which it became the first Business Solution Provider in the region in 2019.
The company's reach is substantial: it serves more than 5,000 businesses across 160 countries, processing over 10 billion transactions annually. Unifonic operates in six countries and counts banks, government agencies, retailers and healthcare providers among its clients. The firm employs over 500 professionals.
Unifonic secured $125 million in Series B funding to support its growth. Technical work spans conversational AI, customer engagement platforms, omnichannel communication and messaging infrastructure. The company was founded by brothers who were students at the time, and places emphasis on cultural fluency and regional understanding in building connections between enterprises and their customers.
