TrustYou operates a hospitality AI platform that consolidates guest feedback, surveys, and customer data to help hotels and destinations extract actionable insights and drive revenue. Founded in Munich in 2008, the company has grown to serve over 10,000 customers across 165 countries, working with major hospitality groups including Accor, Mandarin Oriental, and integration partners like Booking.com and Google.
The platform comprises three core components. The Customer Experience Platform converts reviews and surveys into operational insights. The Customer Data Platform unifies guest profiles to enable direct bookings and personalised marketing campaigns. AI Agents automate guest communication at scale, providing 24/7 support without human intervention. Each product is designed with revenue generation as the primary objective.
TrustYou operates a remote-first structure with 120+ professionals distributed across offices in Munich, Spain, Romania, Singapore, Japan, and the United States. The company's approach centres on preventing hotels from forgoing revenue opportunities by systematically converting guest interactions into measurable business outcomes.